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Saying what you can and cannot do in business letter
 
           
 

Look at the the xample below.

 
 

Indonesia Antique Reproduction Furniture
Highway Street, Central Java . Indonesia
telp: 62291 12345678
----------------------------------------------------------------------------------------------------------------------------------------

 
 

Mr English
Dictionary Street B 20
New Jersey
USA

Dear Mr English

Thank you for your inquiry of August 28 concerning the supply of our office desks.

We note that you have requested an additional discount of 5%, and would point out that prices have already been cut to an absolute minimum. We therefore regret to inform you that we are unable to give you any discount in this instance. ........

We look forward to hearing from you.

Yours sincerely

Andrew
Marketing Manager

       
The writer wants to inform that he could not accept his customer's request or offer.
The phrases below are used to say what you can and cannot do.
We are unable to ...
We are able to ...
We have been forced to ...
Please see the example below on how to use the above phrases.
a. You cannot lower your prices. ==> We are unable to lower our prices.
b. You have to raise your prices because the government has increased the oil prices. ==> We have been forced to raise our prices.
c. However, you can give them discount of 5% if their order is more than $15000 . ==>We are able to give you 5% discount if your order is more than $15000.
   
 
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