BUSINESS LETTER WRITING BASICS
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Positive Tone and Negative Tone in Adjustment Letters
 
         
 

Complaint Letters are mostly written in a negative tone. Most of compainers are sometimes so annoyed or dissatisfied with the issue that they are not able to self-control.Consequently, they will not consider choosing the positive or negative tones ( diction ) in the complaint letters. It is recommended that negative tones as mentioned in the list below be avoided and replaced with the positive tone. Focusing on the solution is much better than expressing your feeling. Business is business. Profit is the most important factor in business.

Negative

  • your complaint
  • failure
  • problem
  • the lack of
  • too many
  • trouble or problem

Positive

  • your comment
  • operation
  • issue
  • the number of
  • the large number of
  • inconvenience
         
 

 

   
  Disclaimer:
Be aware when you use the phrases mentioned in this business letter writing guide, as they have legal, financial, or other implications. If you are not sure about the use of any phrases or sentences, consult with an appropriate professional first.
         
 
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