Letter Layout

• Block Style
• The date
• Salutation
• Subject Headings

Body of a Letter

• Opening or Beginning
• The main message
• The closing / ending a letter
  

What will you write?

• Reffering
• Giving good or bad news
• Saying what you can and cannot do
• Giving reasons
• Requesting action
• Apologising
• Requesting information

Complaints

• How to write complaint letters
• Making a mild complaint
• Making a point
• Warning
• Making a strong complaint

Adjustments

• How to reply to complaint letter
• Polite Tone and Impolite Tone
  

Marketing Tools

• Add-in Outlook Express. 1 Clik 100 emails sent.
• Add-in Microsoft Outlook. 1 Clik 100 email sent.
• Duplicates Remover

Quotation, P.I, Invoice and Inventory

• Quotation
• What is Proforma Invoice and Commercial Invoice?
• How to make proforma invoice
• Commercial Invoice
• Invoice Software
• Balance Item / Inventory Control

Business Ideas

• Opening a Furniture Store
• Finding Furniture Suppliers

Business letter samples

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Complaint Letters are mostly written in a negative tone. Most of compainers are sometimes so annoyed or dissatisfied with the issue that they are not able to self-control.Consequently, they will not consider choosing the positive or negative tones ( diction ) in the complaint letters. It is recommended that negative tones as mentioned in the list below be avoided and replaced with the positive tone. Focusing on the solution is much better than expressing your feeling. Business is business. Profit is the most important factor in business.

Negative

• your complaint
• failure
• problem
• the lack of
• too many
• trouble or problem
  

Positive

• your comment
• operation
• issue
• the number of
• the large number of
• inconvenience