Letter Layout

• Block Style
• The date
• Salutation
• Subject Headings

Body of a Letter

• Opening or Beginning
• The main message
• The closing / ending a letter
  

What will you write?

• Reffering
• Giving good or bad news
• Saying what you can and cannot do
• Giving reasons
• Requesting action
• Apologising
• Requesting information

Complaints

• How to write complaint letters
• Making a mild complaint
• Making a point
• Warning
• Making a strong complaint

Adjustments

• How to reply to complaint letter
• Polite Tone and Impolite Tone
  

Marketing Tools

• Add-in Outlook Express. 1 Clik 100 emails sent.
• Add-in Microsoft Outlook. 1 Clik 100 email sent.
• Duplicates Remover
  

Business letter samples

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XYZZZ EXPORTER
Highway Street, Central Java . Indonesia
telp: 62291 12345678

FURNITURE IMPORTERS
ABCDEF Street B.IX 20A
Richmond BC
Canada

29 February 2008

Dear Mr Jeffry

Antique Reproduction Furniture

Thank you for your recent inquiry about our antique reproduction furniture.

We are enclosing our catalog and price list for your review and are confident that this catalogue will provide many of
the answers you have inquired.

If there is additional information you would like to know regarding our products, please do not hesitate to contact us.
We will be most happy to be of assistance.

We are looking foward to hearing from you..

Yours sincerely

Mr Warm Hearted
Export Manager

Subject headings

The letter to Furniture Importers above has a heading , Antique Reproduction Furniture. This indicates what the letter is about. A subject heading is optional. However, it is suggested to use a subject heading so that the reader will immediately know what the letter is about. The subject heading is usually placed between the salutation and the body of the letter (with a blank line in between). There are four common methods to write the subject headings:
1. Use "Subject: or Re: " . Example: Subject: Order No. 007
2. Type the subject in bold letters
3. Type the subject in Capital letters
4. Underline the subject