BUSINESS LETTER WRITING BASICS
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SALUTATION
 

Dear ....
Below are the ways to use salutation in a business letter

  • Dear Sirs - to a company
  • Dear Sir - to a man if you do not know his name
  • Dear Madam - to a woman if you do not know her name
  • Dear Mr. Smith - to a man
  • Dear Mrs Smith - to a married woman
  • Dear Miss Smith - to an unmarried woman
  • Dear Ms Smith - to a married or unmarried woman
  • Dear Sue - to a friend or somebody you know well

Yours...
The way you close a letter depends on how you open the letter. In British English, if you use the recipient's name in the salutation, use "Yours sincerely". If you do not use the recipient's name in the salutation, use "Yours faithfully"

In American English, use 'sincerely', no matter if you use the recipient's name in the salutation or not ('faithfully' is not common in American English).

Dear Sirs/Sir/Madam - Yours faithfully
Dear Mr/Mrs/Miss/Ms Smith - Yours sincerely
Dear Richard - Best wishes ( in email you could write Best regards / Kind regards / Regards )

 
 
 
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