BUSINESS LETTER WRITING BASICS
BUSINESS LETTER SAMPLES HAVE BEEN INCLUDED FOR YOUR REFERENCE

Letter Layout

Body of a Letter

What will you write?

Complaints

Adjustments

Marketing Tools

Business letter samples

Related Articles

Link to us

Home

 

 

All rights reserved 2007

Making a mild complaint
 
           
 

Please study the following business letter. OPQRST IMPORTER ordered office desks and bookcases from Decorabbani furniture. The bookcases did not arrive so Mr. John wrote to complain.

  
 

OPQRST IMPORTER
Dictionary Street Page 202
United Kingdom
----------------------------------------------------------------------------------------------------------------------------------------

  
 

Mr Andrew
Decorabbani furniture
ABCDE street B.909
Jepara
Indonesia

Dear Mr Andrew

Order #911

I am writing in connection with the above order for 100 pcs office desks and 5 pcs mahogany bookcases.

Unfortunately, we have not received the mahogany bookases which were part of this order. We would be grateful if you could include these items in the next shipment.

I would appreciate an early reply.

Yours sincerely

John
Marketing Manager
Making a mild complaint.

To make a mild complaint you can say " Unfortunately, .......
e.g. Unfortunately, we have not received the mahogany bookcases. .... and then followed by request some action ( using the phrases as mentioned in the previous page )

e.g.
Please could you
We would be grateful if you could
We would appreciate it if you could
include them in the next shipment.
Here are other examples:
Unfortunately, we have not received your payment. Please could you transfer the payment as soon as possible.
Unfortunately, one of the wooden cabinets that we received was damaged. We would be grateful if you could send the replacement.
Unfortunately, the new computer that we bought from you yesterday was out of order. We would appreciate it if you could repair it as soon as possible.
   
 
Sitemap