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Letter Layout Body of a Letter What will you write? Complaints Adjustments Marketing Tools
Quotation, P.I, Invoice and Inventory
Business Ideas
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GIVING GOOD NEWS OR BAD NEWS IN BUSINESS LETTER |
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Look at the two examples below. |
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XYZZZ EXPORTER |
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Mr English Further to our telephone conversation this morning, we are delighted to advise you that we are able to reduce the price of our indoor furniture by 5% . This is due to the recent fall of US dollar. We look forward to receiving your order. Yours sincerely Andrew |
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XYZZZ EXPORTER |
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Mr English Further to our telephone conversation this morning, we regret to inform you that we are unable to reduce the price of our indoor furniture by 10% . This is due to the recent increase of raw materials. With apologies. Yours sincerely Andrew |
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| In the first letter, the writer wants to inform that he could accept his customer's request. In the second example, the writer wants to inform his customer that he could not grant his customer's request. | ||||||||||||||||||||
| The phrases below are commonly used to give good or bad news in business letters. | ||||||||||||||||||||
| Giving Good News |
We are |
pleased delighted happy |
to | tell inform advise |
you that... | |||||||||||||||
| Giving Bad News |
We | regret are sorry |
to | tell inform advise |
you that.. | |||||||||||||||
| We regret that ... | ||||||||||||||||||||
| Complete these sentences using phrase for referring and giving good or bad news. 1. ----------------------your order for 100 pcs office desks, ------------------we have had to increase the price. 2.------------------------our telephone conversation yesterday, -------------------that your order is now ready for shipment. 3. -----------------------your application for a post as production manager, -------------------------that we would like you to start work next week. |
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