Letter Layout

• Block Style
• The date
• Salutation
• Subject Headings

Body of a Letter

• Opening or Beginning
• The main message
• The closing / ending a letter
  

What will you write?

• Reffering
• Giving good or bad news
• Saying what you can and cannot do
• Giving reasons
• Requesting action
• Apologising
• Requesting information

Complaints

• How to write complaint letters
• Making a mild complaint
• Making a point
• Warning
• Making a strong complaint

Adjustments

• How to reply to complaint letter
• Polite Tone and Impolite Tone
  

Marketing Tools

• Add-in Outlook Express. 1 Clik 100 emails sent.
• Add-in Microsoft Outlook. 1 Clik 100 email sent.
• Duplicates Remover

Quotation, P.I, Invoice and Inventory

• Quotation
• What is Proforma Invoice and Commercial Invoice?
• How to make proforma invoice
• Commercial Invoice
• Invoice Software
• Balance Item / Inventory Control

Business letter samples

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